FAQS

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For the comfort and safety of all passengers, smoking, including the use of cigarettes, E cigarettes vapes, and any products containing CBD or marijuana, is strictly prohibited on board our vessels and during the tour. We have a ZERO tolerance Drug  policy.

If the captain observes or detects the use of any of these products, the tour will be terminated immediately, and no refunds will be provided. Additionally, if any passenger engages in disruptive behavior or threatens others, we will notify the Coast Guard and local authorities to address the situation.

We appreciate your cooperation in maintaining a pleasant and safe environment for everyone on board.

1. What should I bring on the boat tour?

• Please wear comfortable clothing, a hat, sunscreen, water and any personal items you may need. We also recommend bringing a camera to capture the experience. 

2. How early should I arrive for my tour?

• We recommend arriving at least 15-30 minutes before your scheduled departure time to ensure a smooth boarding process.

3. What is your policy on cancellations and refunds?

• To receive a full refund, cancellations must be made at least 5 days in advance. Cancellations made with less than 5 days' notice will receive a 50% refund. No refunds will be issued for cancellations made less than 24 hours before the tour.

4. What happens if it rains or the weather is bad?

• We closely monitor weather conditions with our captains and the Coast Guard. Tours will proceed unless severe weather conditions or small craft advisories are in effect. If a tour is canceled due to weather, we will offer a rescheduling option or a full refund.

5. Is there a minimum age requirement for the tours?

• No age requirements or restrictions. Please check the specific tour details on our website or contact us directly for information on age restrictions.

6. Are the tours accessible for individuals with disabilities?

• We strive to accommodate all guests. Please contact us in advance to discuss any special requirements or needs so we can ensure a comfortable experience for you.

7. Can I bring food and drinks on the tour?

• Most of our tours allow guests to bring their own food and drinks. However, there may be restrictions on certain types of items. No glass bottles or containers, no colored (red, blue, purple, green, or orange) liquids, or greasy foods to avoid stains. You may bring a small cooler. as coolers are not provided. but NO STYROFOAM coolers allowed.

8. What if I’m running late?

• Our vessels depart at the scheduled time. We cannot guarantee that late arrivals will be accommodated or receive a refund. Please arrive at least 15-30 minutes before departure to ensure you don’t miss the tour. If you are running late please contact us to see what accommodations can be made for your trip.

9. Are there restrooms available on the boat?

• No our boats are not equipped with restrooms. Please let us know if you have any specific concerns.

10. How can I book a tour?

• You can book a tour through our website, by phone, or in person at our office. For availability and reservations, please visit our website or contact our customer service team.

11. What is your policy on pets?

• Pets are generally not allowed on our tours due to safety and comfort considerations. Please contact us for certified service animal considerations.

12. What should I do if I have special dietary needs?

• If you have any dietary needs or special requests, please let us know at the time of booking so we can do our best to accommodate you.

13. Can I purchase gift certificates?

• Yes, we offer gift certificates for our tours. You can purchase them online or by contacting our office.

14. How do I contact customer service?

• You can reach our customer service team via email at noblev72@gmail.com by phone at 727-776-0978, or through our website's contact form.